On July, 5th, when Hunter Panels was closed but the rest of CCM open, Nichole Boynton went above and beyond for Hunter Panels. While at home she turned on her laptop, working throughout the day addressing customer issues and ensuring everything went smoothly for them.
This is a prime example of a Hunter employee doing "Whatever it Takes", even on her day off, to ensure the best internal and external customer experience. This is what sets us apart from our competition.
Thank you for all you do, Nichole!
I would like to call special attention to Rob DeHaan in the tapered department. I have learned a tremendous amount from him the two times he has flown into my territory (last minute) and helped bail my contractor as well as myself out of a few tapered nightmares. I have not met anyone that is as knowledgeable as he is about tapered design. He not only has the expertise but also the ability to bridge the gap with contractors and myself in understand how to design better water flow off a roof. He (for sure) is a HERO!
Thank you for your "Whatever it Takes" spirit in being the team lead on the CRM implementation, on top of all of your other daily job responsibilities! We realize that this is a HUGE undertaking, 50% of your time somedays and would not be where we are today in the process without your direction and passion. You are a wonderful example of the "Whatever it Takes" spirit this company was founded on. Cheers!
~ Mary S. — Portland ME
I am writing you to tell you how pleased we are to be working with Rob DeHaan. He always does his best to provide fast turnaround on quote requests. He often gives unsolicited options that he knows will be a benefit to our contractors. A little while back we had a job where a new estimator made a mistake and came up short because he incorrectly calculated the foam adhesive. I called Rob and he suggested the extended panels and that suggestion may have saved this guy's job. A couple times I send him a quote request and shortly after getting his out of office message I would get my quote, incredible! As you are aware we have numerous options as to what vendors we can use to provide quotes which I have done this in the past, Rob's ability to provide cost effective options and responsiveness is unmatched. I look forward to continue our great working relationship into the future.
~ Rich S., Ohio
Stacie Gagne had some big shoes to fill when Tyler Kuhn moved to a different position at Hunter Panels. Stacy has always been there when we needed her. She exemplifies the motto, "Whatever it takes". Great follow up with customers and does an excellent job with distribution. Never a complaint. She finds products when not available and solves the problem. A great team player working with Nicole, Rick, Ed and our regional Dan Flickinger to make sure we are up to speed with pricing and information.
I love working with her she is one of the best!
~ Jim — Falcon Building Solutions
Congratulations Selena - A Real Team Player!
Selena completely bailed the tapered department out in our transition when Dianna was out on medical leave. She was a quick study of CRM and with minimal training was logging in projects for us in 2 days. She accomplished this all while continuing her daily activities. A huge help and another example of the "Whatever it takes attitude!" Thank You!
~ Luke - Portland
I want you to know how awesome Alice is at pooliing shipments which help our customers save money. Once again, Alice has found another order going to a similar area and she has been able to save our customer some money and the stress of wondering when LTL will actually deliver.
Alice is doing great with Xci in Texas!
"They said it couldn't be done. There is no CG facer, no HD coverboard, weeks out on 2.5". Steal, beg and borrow. Some material in one plant, some in another. Can they take 4x4? Can they take 25 psi? Couldn't be done but had to be. Delivered today.
I nominate Hunter Hero Kim Crepeau. Miracles happen. Never lose faith."
Congratulations Tyler, Keith and Nicole for going above and beyond with your Xci expertise and being such wonderful trainers! We appreciate you and thank you!
I want to nominate Rob for a Hunter Hero award. He was up until 1 am last night working on a tapered project for a school. On top of that he worked through another job late in the day yesterday as well. He sent that quote at 9 pm. He works late hours from home on many nights. He proactively tracks jobs and is always looking for ways to help the company. He exudes "Whatever it Takes!"
Matt - Portland, ME
John Nugent is nominated as a Hunter Hero for the outstanding service he provided to inside sales and the Terrell facility for handling a pressing issue at 10:00 pm on a Friday night! We thank you for your Whatever it Takes attitude no matter what time it is!
Jen, et all
Last week, I needed assistance to get an extended panel taper for a contractor on a timely basis. The issue was much more complicated than what I am relaying but I just wanted to let you know that Selene jumped in and took charge of the situation and kept me informed of her progress. She was able to resolve all issues and the truck should be arriving to the job site this week. Many times customer service only hears the bad side of things, but not the good. I have previously thanked Selene for her efforts, but also wanted you to know what an excellent and capable person you have in your department
Nancy, Division 7 Solutions
Dylan Lecemby, Corey King, Mike Crago, Venver Trail of the Smithfield Polyiso Plant Cutting Team
Just a quick note to express my thanks for a job well done on the cut insulation - every piece was cut precisely to our measurement and fit like a glove. Always makes for a smooth installation. Thanks again for the quality materials. Keep up the good work!
Rick, Roofer, Ohio
As I think of this program you have embarked on I could/can only start my response by saying… you are asking the wrong people to tell their story. Because my nomination would be able to help you write a novel with her stories with her customers, and her saga with me.
Without picking one of the many times this particular customer service manager has helped me, I can only say that she is the best vendor representative that I have worked with in my 26 years of employ in the roofing industry.
Mary Sullivan is not considered a vendor, customer service rep, territory manager or agent. She is my partner. I owe much of my success as a team leader and the prosperity of my business to this single individual. She has taught me to understand and appreciate patience & that the goal truly is to provide the best level of service that we strive for.
Therefore to be short and sweet…
Ms. Mary Sullivan is my nomination for "My Hunter Hero"
"…Christine immediately took action to assist anyway she could. Christine created a 3 stop with the trucking company. Christine is the true Hunter Hero and exemplifies the Hunter mantra "whatever it takes".
~ Joe, Hunter Panels
"I'd like to nominate Darren Butler as a Hunter Hero for his recent involvement in a very complicated job. His willingness to jump all over the situation and be on-site when needed certainly exemplifies the "Whatever it Takes" attitude we want from out reps!".
~ Andy, MO
"…Hunter Panels is the best vendor I deal with and is extremely responsive. Praise and praise!"
~ John, NY
"…He let me know that Sara was a joy to work with and he got all of his answers quickly and professionally."
~ Art, Idaho
"… you are a joy to work with and your sense of humor keeps me smiling after every call…"
~ Steve, Solution Sales
"…she is incredibly helpful to me - answers all of my crazy questions with patience and expertise…"
~ Marley, Hunter Panels
(As a token of our appreciation, Melissa and three of her pals enjoyed a great night at a Red Sox game!)
By Brian Bernard
I was moved emotionally for the first time in sometime this morning. While at CVS drugstore in Belle Vernon, PA I noticed that their Christmas ‘stuff’ was on sale 75% off and they had Stereo Headphones included in the markdown. I bought a set for my daughter and then I thought of the children and families the Smithfield plant supports who live at our local family shelter. I thought to myself, this is great at this price I can buy them all and all the stereo earphones too!
"....Maria always goes over and beyond our expectations! She puts out the work of two people!..."
~ Margie, Portland ME
"Just to let you know that Hunter is the best kick A$$ ISO company ever.... I was forced to order the ISO of another manufacturer who will remain nameless and I placed the order today and cant get my trucks until next Wednesday!!! .....my Hunter can always get me my stuff the next day and that's why I use Hunter as my main ISO...."
" ...Yesterday I was at Jefferson Morgan HS for my daughters volleyball game and took a pic of our material in the parking lot....as I took the picture a worker came up to me asking me what I was doing and I explained to him this insulation came from the plant where I work. He shook my hand and said this was some of the best material he has ever worked with on a roof. I told him Thank you and we do our best to put quality material out there."
"I wish I would have know about the Hunter Heros a while back. I would have nominated Tyler Kuhn at least 1 million times. She is the friendliest and hardest worker in the industry! It is an absolute pleasure to place my orders with Tyler. Derbigum and Hunter have a good partnership and I truly believe that Tyler Kuhn is a big reason behind that. I have told her many times, she is awesome sauce! Thank you!"
"Dear Jason and Candy -
....one of the largest NYC contractors called me to thank us for the wonderful job Rob did on a small tricky but important canopy to a swanky Upper East Side Apartment. This job had everything - not enough drains, limited height, reversed deck slope, mixed slopes, bad drain placement. Everything came out perfectly and they are extremely happy. Good Job to Rob!"
“...Richard Pierson from Hunter Tooele Plant is extremely helpful. He always takes care of me. As you can see, I needed to try to switch the ship dates on two orders, and he took immediate care of it. This is typical of how easy it is to work with the people at Hunter. Please let them know that they are fantastic and that I have complete trust in them. thanks...”
~ Mike, Denver
"I wish I could buy ever single piece of ISO from ya'll....service means so much to me and Christine is amazing! I just wanted you guys to know how awesome she is!"
~ Wendy, MS
Nominated By Mary Coultrap " Extra thanks to Carolyn and Keith for their help with a nice sized project yesterday that we almost lost. They both went way above and beyond to help me recapture the order. ....everybody hung in there and dug it out with the whatever it takes attitude! You guys are the best and I really mean that!!
Nominated by Jennifer Holsinger "Glenn was incredibly helpful, polite and accommodating. Without hesitation he verified lot numbers and was more than willing to make a change for me....I got off the phone with Glenn both times feeling like I want all of our customers to feel when they call Hunter.... that we are the best in service and flexibility. I was very impressed."
"Until last week, I did not know Melissa Morin was a magician. She saved a sizable order, pulling resources out of a hat and aligning them with customer expectations, doing so without hindering any other large order....I have come to see exactly what kind of asset Melissa is to Hunter Xci. She certainly exemplifies the mantra "Whatever it Takes"."
..."Tyler Kuhn has helped me on a few large Iso jobs, and she has been fantastic!! I have talked her up to several people, I hope her cuperiors realize how good she is for customer relations!...."
(Thank you Jimmy - Tyler received 2 tickets to a Red Sox game as her Hunter Hero award!)
Date: May 19, 2015
Subject: Hunter Panel Memphis Market
Good evening Jennifer! I wanted to let someone with Hunter Panels know about the outstanding job that Christine Stewart and Russell Hatcher are doing for our branch (and have done) since it’s conception last April 2014. They both go that “extra mile” to make sure that all of our needs are met. Although I have been selling in the Memphis Market for almost 30 years, I never had the real opportunity to do business with Hunter. I now see what I was missing.
Christine and Russell, both industry professionals, are extremely prompt in returning calls, quoting projects completely and always make sure that our orders are shipped correctly! Putting those strong bullet points together with a quality Hunter panel product makes for a winning combination for both Hunter and West End! They bring VALUE to the partnership ; to me that speaks volume for Hunter panels!!
On behalf of Ron Carter; Branch Manager, myself and all of our Hunter Panels customers; we thank you for allowing us to be your business partner! We look forward to growing the business even further as time progresses. Please let your team know that they are doing an awesome job for us!
"Thank you for the fabulous, comfy, new break room at the office. We appreciate all of your hard work !"
~ Portland Office Employees
"Tyler is one of the most helpful contacts I have ever talked to. Polite, informative and super friendly! Kudos to her for a job ALWAYS well done"
~ Justin, ABC Supply, Michigan
"Thank you Luke for steppin up and spearheading the Tapered Plotter Project! thanks Luke!"
~ from the Tapered Department
".... some very positive feedback from my North Texas team in our call today. Eben does a really good job prioritizing work and getting emergency requests pushed through!"
The Senior Class of Just-Us Roofing Reps, these guys are members of the peer-selected group of exclusive “go to reps”.
Of course for their own protection, their level of service, special duties, performance and names are all top secret. These guys are so old they were roofing back when George Washington was a pup. (Just kidding :-))
"… You have always delivered quality and responsiveness and it makes what we do considerably easier.
You have always met any crazy deadlines we have been up against and have been more than accommodating when dealing with us. Al, Sara and Carolyn, THANK YOU."
~ Troy, Portland Oregon
… it is just SO AWESOME to know that once I have turned a customer’s order over to your company that it will happen as planned without me having to make several calls/emails to get it happening, and then several more to follow up on it to make sure it happens.
From what I have seen over the years from your company, this simple concept of conducting business and servicing the customer is routine procedure for you. Unfortunately, it is not an industry standard over the various types of vendors I deal with. That is why I am sending this email to make sure that the people that I dealt with today (Margie and Mindy) and the others that I have dealt with on previous occasions (Christine, Chris Hickey and Steve Pavey) know how much their friendliness, help and wonderful work is appreciated by those they provide those services to."
~ C. Cline, Texas